At CarePillShop, patient health and satisfaction are our top priorities. We understand that issues occasionally arise during the fulfillment or shipping process. This policy outlines exactly how we handle cancellations, returns, lost packages, and refunds.

1. Prescription Medication Returns (Federal Law)

Because we are a licensed pharmacy dispensing FDA-approved medications, we must adhere strictly to federal and state health regulations. By law, we cannot accept returns of prescription or over-the-counter medications once they have been dispensed and shipped from our facility.

This law exists to protect the integrity of the medication supply chain and ensure no compromised medications are ever restocked or resold. Therefore, all medication sales are considered final upon dispatch.

2. Order Cancellations

We pride ourselves on our rapid dispatch times. If you need to cancel an order, you must do so before the order has been dispatched.

• Cancellation Window: You generally have a 2-hour window after placing your order to request a cancellation.
• How to Cancel: Please contact our support team immediately via email at support@carepillshop.com with the subject line "URGENT: Cancel Order #[Your Order Number]".
• Refund for Cancellation: If cancelled successfully before dispatch, a full 100% refund will be issued immediately to your original payment method.

3. Damaged or Defective Items

While we use highly secure, tamper-proof, and sealed packaging, physical damage can occasionally occur during transit.

• If your medication arrives crushed, damaged, or the factory seal is broken, do not consume the medication.
• Contact us within 48 hours of delivery.
• Please provide clear photographs of the damaged shipping box, the damaged medication packaging, and your order number.
• Upon verification, we will immediately dispatch a free replacement via priority shipping. If you prefer a refund instead, a full refund will be granted.

4. Lost or Stolen Packages

Every shipment dispatched from CarePillShop is fully insured. You will not be held financially responsible for carrier errors.

• Lost in Transit: If your tracking shows no movement for more than 3 business days, or the carrier officially declares the package lost, we will instantly dispatch a free replacement or issue a full refund.
• Stolen Packages: If the tracking status shows "Delivered" but you have not received your package, please check with neighbors and your local post office. If it remains unfound after 24 hours, contact us. We will open an investigation with the carrier and issue a replacement.

5. Incorrect Items Received

We utilize a multi-step verification process before shipping, but human error is possible. If you receive the wrong medication, dosage, or quantity:

• Contact us immediately upon opening the package.
• Provide a photo of the incorrect item received.
• We will expedite the correct medication to you at zero additional cost, or provide a full refund if preferred.

6. Refund Processing Times

If you are eligible for a refund based on the criteria above, it will be processed immediately by our billing department.

• Credit/Debit Cards: Funds usually appear on your bank statement within 3 to 5 business days, depending on your financial institution.
• Zelle / CashApp / Venmo: Refunds are typically initiated within 24 hours directly to your handle/account.
• Bitcoin / Crypto: Crypto refunds are issued based on the USD value of the order at the exact time of purchase, minus any blockchain network transaction fees.